Case Studies — Doc Norton & Associates

Doc Norton

Upskilling Software Engineers to Drive Agility and Quality

Upskilling Software Engineers to Drive Agility and Quality

A large enterprise struggled with inconsistent software engineering practices, leading to uneven code quality, suboptimal architecture, and collaboration challenges. Through targeted initiatives like the "Summer of Secure Code," a learning accelerator blending education with live projects, and a scaled technical coaching program, thousands of engineers were upskilled. These efforts improved code quality, test coverage, and architectural decisions, while also boosting team engagement, collaboration, and delivery effectiveness, creating a scalable model for sustainable growth.

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How the Behaviors Framework Reduced Vehicle Lead Time

How the Behaviors Framework Reduced Vehicle Lead Time

A global manufacturer faced a challenge with vehicle delivery times exceeding 90 days, causing high costs and customer dissatisfaction. To address this, a cross-functional team was formed to develop a new software solution for a specific vehicle model, focusing on agile principles like delivering small, incremental improvements, ensuring visibility, and fostering collaboration. In just 120 days, the team reduced delivery times to under 30 days, demonstrating the power of agile practices to solve complex operational challenges and drive rapid, measurable results.

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Improving Employee Retention and Engagement

Improving Employee Retention and Engagement

A growing organization faced record-high turnover in Product and Engineering, losing top talent due to a management culture that lacked feedback, growth opportunities, and employee recognition. To address this, a simple, team-specific survey was introduced to gather anonymous feedback, with results shared openly with both managers and teams. Managers were provided actionable resources to address key issues, leading to a cultural shift focused on clarity, autonomy, and career development. Within a year, employee satisfaction scores rose from 65 to 89, and retention rates improved significantly.